Our Promise
Return policy
At Fragtail, every fragrance is handcrafted and personalized just for you. Because our products are custom-made, we do not accept returns or offer refunds on completed orders.
However, your satisfaction is important to us.
If you're not completely in love with your fragrance, contact our support team within 14 days of receiving your order. We'll work with you to understand your preferences and offer one complimentary fragrance remake tailored to your feedback.
Your satisfaction
Not in love with your scent? Reach out within 14 days of receiving your order.
One free remake
We'll craft one complimentary remake tailored to your feedback and preferences.
Our goal
To help you discover a scent you'll truly love.
Please note
- Limited to one remake per order.
- Original shipping charges are non-refundable.
- Remakes are offered only for fragrance dissatisfaction and not for changes of mind after the remake has been completed.
Questions about an order? Contact our support team.